Frequently Asked Questions
Quick answers to common locksmith questions in Charlotte, NC and surrounding areas
🚨 24/7 Emergency Service Available
Locked out? Need immediate assistance? Call us now for fast, professional locksmith services throughout Charlotte and nearby cities.
We Serve These Areas
Charlotte
Huntersville
Matthews
Gastonia
Concord
Cornelius
Pineville
Mint Hill
Huntersville
Matthews
Gastonia
Concord
Cornelius
Pineville
Mint Hill
🚨 Emergency Services
How quickly can you respond to emergency lockout calls?
We provide fast response times throughout Charlotte and nearby cities. Response times may vary depending on your location and current traffic conditions.
Do you provide 24/7 locksmith services?
Yes! We are available 24/7 year-round — including weekends and holidays with no additional charges for after-hours service.
What should I do if I’m locked out at night?
Stay safe and call us at (336) 790-2233. We’ll dispatch a mobile locksmith to your location immediately.
💰 Pricing & Payment
How does your pricing work?
At My Locksmith Express, we believe in clear and honest pricing. The cost depends on the lock type, job complexity, and location. You get a detailed, upfront quote before we start — no hidden fees.
What factors affect the price?
Several factors influence the cost:
- Type of service (car lockout, rekey, installation)
- Vehicle make and model for car keys
- Security level of the lock
- Time of service (nights/weekends)
- Distance to your location
For a fast quote, call us at (336) 790-2233.
What payment methods do you accept?
We accept cash, all major credit cards (Visa, MasterCard, Amex, Discover), and personal checks. Payment is due upon completion.
🚗 Automotive Services
Can you unlock my car without damage?
Absolutely! We use professional tools designed to unlock vehicles without damaging paint, windows, or weather stripping. We guarantee no damage.
Can you make new car keys on-site?
Yes, our mobile units can cut and program keys for most vehicle makes and models, including transponder keys and fobs, right at your location.
Do you work on all car makes?
We work with virtually all vehicles, from classic cars to modern luxury models. Our techs are trained on both traditional and electronic systems.
My key broke in the ignition. Can you help?
Yes! We specialize in extracting broken keys from ignitions and door locks. We can safely remove the broken piece and make a replacement on-site.
🏠 Residential Services
Can you rekey my locks instead of replacing them?
Yes! Rekeying is cheaper than replacing. We change the internal pins so old keys won’t work, but you keep your existing hardware. Perfect for new homes.
Do you install smart locks?
Absolutely! We install and program major brands like Nest, August, Schlage, and Yale. We can also teach you how to use your new system.
Can you duplicate high-security keys?
Yes, we can duplicate most high-security keys. Note that some restricted keys may require authorization or specific documentation.
🏢 Commercial Services
Do you provide master key systems?
Yes! We design and install master key systems that control access levels for employees vs. management, enhancing security and convenience.
Can you service commercial safes?
Yes. We provide safe opening, combo changes, repairs, and installations for commercial fire safes, gun safes, and deposit safes.
❓ General Questions
Are you licensed and insured?
Yes, My Locksmith Express is fully licensed, bonded, and insured in NC. All technicians are background-checked professionals.
How do I know you’re legitimate?
We arrive in marked vehicles, wear uniforms, and carry ID. We provide upfront pricing and can show licensing upon request.
Didn’t Find Your Answer?
If you have a question not covered here, call us! Our friendly staff is available 24/7 to help.
Need Immediate Service?
Our mobile locksmiths are ready to help right now!
- ✅ 24/7 Emergency Service
- ✅ Fast Response Times
- ✅ Upfront Pricing – No Hidden Fees
- ✅ Licensed & Insured Technicians
Available 24/7 • Satisfaction Guaranteed