Frequently Asked Questions

We typically respond within 15–30 minutes in Charlotte and nearby cities. For farther areas like Gastonia or Concord, it may take 30–45 minutes depending on traffic.

Yes! We are available 24/7 year-round — including weekends and holidays with no additional charges for after-hours service.

Stay safe and call us at (336) 790-2233. We’ll dispatch a mobile locksmith to your location immediately.

No, we provide transparent pricing with no additional charges for nights, weekends, or holidays. You’ll know the cost upfront before we begin any work.

Locksmith costs in Charlotte vary depending on the service type and time of day. Here are our transparent starting prices:

Residential Services:

• Home lockout service: Starting at $85
• Lock rekeying: Starting at $75
• Lock installation: Starting at $120
• Key duplication: Starting at $25

Automotive Services:

• Car lockout service: Starting at $75
• Car key replacement: Starting at $125
• Ignition repair: Starting at $150

Commercial Services:

• Office lockout: Starting at $95
• Master key systems: Starting at $200

Important: We provide upfront pricing before starting any work – no surprises or hidden fees.

We accept cash, all major credit cards (Visa, MasterCard, American Express, Discover), and personal checks. Payment is due upon completion of services.

Yes! We provide free estimates over the phone and upfront pricing on-site before beginning any work. No hidden fees or surprises.

Absolutely! We use professional-grade tools and techniques specifically designed to unlock vehicles without damaging paint, windows, or weather stripping. We guarantee no damage to your vehicle.

Yes, our mobile units are equipped with key cutting and programming equipment for most vehicle makes and models. We can create new keys, transponder keys, and program key fobs on location.

We work with virtually all vehicle makes and models, from classic cars to the latest luxury vehicles. Our technicians are trained on both traditional and modern electronic locking systems.

Yes! We specialize in broken key extraction from ignitions, door locks, and trunk locks. We can safely remove the broken key and create a replacement on-site.

Yes! Rekeying is often more cost-effective than replacing locks. We can rekey your existing locks to work with new keys, which is perfect when moving into a new home or if you’ve lost your keys.

Absolutely! We install and program all major smart lock brands including Nest, August, Schlage, Kwikset, and Yale. We can also provide training on how to use your new smart lock system.

Most standard lock installations take 15-30 minutes per lock. Smart lock installations may take 30-45 minutes depending on the complexity and any wiring requirements.

Yes, we can duplicate most high-security keys. However, some restricted keys require authorization from the original key holder or specific documentation for security purposes.

Yes! We design and install master key systems that allow different levels of access for employees and management. This provides security while maintaining convenience for authorized personnel.

Absolutely! We provide safe opening, combination changes, lock repairs, and safe installations for all types of commercial safes including fire safes, gun safes, and deposit safes.

Yes, we offer commercial service agreements that include regular lock maintenance, priority emergency response, and discounted rates for businesses throughout Charlotte.

Yes, MyLocksmithExpress is fully licensed, bonded, and insured in North Carolina. All our technicians undergo background checks and are trained professionals.

We arrive in marked vehicles, wear professional uniforms, and carry proper identification. We also provide upfront pricing and can show our licensing and insurance documentation upon request.

Yes! We provide a 100% satisfaction guarantee on all our work. If you’re not completely satisfied with our service, we’ll make it right at no additional charge.

We serve Charlotte and all surrounding areas including Huntersville, Cornelius, Davidson, Matthews, Mint Hill, Pineville, Ballantyne, University City, Steele Creek, Concord, Kannapolis, and Gastonia.