Terms of Use

1. Introduction and Acceptance

Welcome to My Locksmith Express. These Terms of Use govern your use of our website (https://mylocksmithexpress.com/) and all locksmith services provided by My Locksmith Express in Cornelius, Huntersville, Charlotte, and surrounding areas in North Carolina.

By using our website or requesting our services, you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, please do not use our website or services.

2. Services Provided

My Locksmith Express provides professional locksmith services including but not limited to:

• Emergency Lockout Services (residential, commercial, automotive)
• Lock Installation and Repair
• Key Duplication and Programming
• Security System Installation
• Safe and Vault Services
• Master Key Systems
• Security Consultations
• Hardware Installation (deadbolts, door handles, etc.)

All services are provided by licensed and insured technicians in accordance with North Carolina state regulations.

3. Service Areas and Availability

Service Coverage

We provide locksmith services in:

• Cornelius, NC
• Huntersville, NC
• Charlotte, NC
• Surrounding Lake Norman and Greater Charlotte areas

Emergency Services

• 24/7 Emergency Response for lockout situations
• Response Times: We strive for 15-30 minute response times for emergency calls
• Service Availability: Emergency services available 365 days per year

Scheduled Services

Regular locksmith services are available during normal business hours with appointment scheduling available online or by phone.

4. Pricing and Payment Terms

Service Pricing

• Transparent Pricing: All service costs will be clearly explained before work begins
• No Hidden Fees: We provide upfront pricing with no surprise charges
• Emergency Service Rates: Emergency and after-hours services may incur additional charges
• Travel Charges: May apply for locations outside our standard service area

Payment Terms

• Payment Due: Payment is due upon completion of services
• Accepted Methods: Cash, credit cards, debit cards, and approved checks
• Business Accounts: Net 30 terms available for established commercial accounts
• Disputed Charges: Must be reported within 7 days of service completion

5. Customer Responsibilities

Property Access and Verification

• Proof of Ownership: Customers must provide valid proof of ownership or legitimate access rights
• Identification Required: Valid photo ID required for all service calls
• Property Damage: Customer is responsible for any pre-existing property damage
• Access Coordination: Customer must provide safe and reasonable access to work areas

Emergency Services

• Accurate Information: Provide accurate location and contact information
• Legitimate Requests: Only request services for properties you own or have authorized access to
• Safety Cooperation: Follow all safety instructions provided by our technicians
• Payment Preparation: Have payment method available for emergency services

6. Service Guarantees and Warranties

Workmanship Guarantee

• 90-Day Warranty: All locksmith work is guaranteed for 90 days from completion
• Parts Warranty: Hardware and parts carry manufacturer warranties
• Service Standards: All work performed to industry standards and local codes

Warranty Limitations

• Normal Wear: Warranty does not cover normal wear and tear
• Misuse or Damage: Warranty void if locks are damaged by misuse or force
• Environmental Factors: Weather-related damage not covered unless due to installation defects
• Third-Party Modifications: Warranty void if others modify our work

7. Liability and Insurance

Our Liability Coverage

• Licensed and Insured: Fully licensed locksmith business with comprehensive liability insurance
• Bonded Technicians: All technicians are bonded for customer protection
• Property Protection: We maintain insurance coverage for property damage during service

Liability Limitations

• Service Scope: Liability limited to the specific locksmith services provided
• Consequential Damages: Not liable for indirect or consequential damages
• Force Majeure: Not liable for delays due to weather, traffic, or circumstances beyond our control
• Pre-existing Conditions: Not liable for pre-existing lock or hardware problems

8. Website Use and Restrictions

Permitted Use

• Information Access: Use our website to learn about services and contact us
• Service Requests: Submit legitimate service requests through our contact forms
• Educational Content: Access our security tips and locksmith information

Prohibited Activities

• False Information: Do not provide false or misleading information
• Unauthorized Access: Do not attempt to access restricted areas of our website
• Malicious Use: Do not use our website for illegal or harmful purposes
• Spam or Abuse: Do not send spam or abusive messages through our contact forms

9. Privacy and Data Protection

Information Collection

We collect only necessary information to provide locksmith services, as detailed in our Privacy Policy.

Data Security

• Secure Handling: Customer information is handled securely and confidentially
• Limited Access: Only authorized personnel have access to customer data
• Retention Policies: Information retained only as long as necessary for business and legal purposes

10. Emergency Service Specific Terms

Emergency Response

• Best Effort: We provide best-effort response times but cannot guarantee specific arrival times
• Service Priority: Emergency lockouts receive priority over scheduled appointments
• Weather Conditions: Severe weather may affect response times and service availability

Verification Process

• Identity Verification: Strict verification required for emergency lockout services
• Documentation: May require additional documentation for high-security or commercial properties
• Refusal of Service: We reserve the right to refuse service if verification cannot be established

11. Cancellation and Rescheduling

Scheduled Appointments

• Cancellation Notice: 24-hour notice required for appointment cancellations
• Rescheduling: Appointments can be rescheduled with reasonable notice
• No-Show Policy: Service fees may apply for missed appointments without notice

Emergency Services

• Response Commitment: Once dispatched, cancellation fees may apply
• False Alarms: Fees may apply for false emergency calls

12. Dispute Resolution

Problem Resolution

• Direct Contact: Contact us immediately with any service concerns
• Good Faith Resolution: We will work in good faith to resolve any issues
• Documentation: Keep all service receipts and documentation

Legal Jurisdiction

• North Carolina Law: These terms are governed by North Carolina state law
• Local Jurisdiction: Any legal disputes will be resolved in Mecklenburg County, NC
• Mediation First: Agree to attempt mediation before pursuing legal action

13. Business Information and Licensing

Company Details

• Business Name: My Locksmith Express LLC
• License: North Carolina Licensed Locksmith No.3024
• Insurance: Fully insured and bonded

Professional Standards

• Industry Compliance: All work performed to locksmith industry standards
• Continuing Education: Technicians maintain current training and certifications
• Code Compliance: All installations meet local building and security codes

14. Contact Information

For questions about these Terms of Use or our services:

My Locksmith Express

• Phone: (336) 790-2233
• Email: support@mylocksmithexpress.com
• Website: https://mylocksmithexpress.com/

15. Terms Updates

We reserve the right to update these Terms of Use periodically. Changes will be posted on our website with the effective date. Continued use of our services after changes indicates acceptance of the updated terms.

Last Updated: 07/07/2025

These terms apply to all locksmith services provided by My Locksmith Express in North Carolina. For emergency locksmith services, call [your phone number] available 24/7.