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Terms & Conditions

Effective Date: July 7, 2025

1. Service Agreement & Payment Authorization

By requesting locksmith services from My Locksmith Express, you agree to these terms and authorize payment upon service completion. These terms are legally binding and govern all services provided.

Payment Terms

  • Payment Due: Full payment is required immediately upon completion of locksmith services
  • Authorization: By signing our service agreement, you authorize the total charge for services rendered
  • Final Sale: All locksmith services are considered final upon completion and customer satisfaction confirmation

No Refund Policy

IMPORTANT: By accepting our services, you acknowledge and agree that:

  • All payments are non-refundable once services are completed
  • You waive any right to chargeback requests through your credit card company
  • Services cannot be “returned” as they have been permanently performed
  • You will not dispute charges for completed and satisfactory services

2. Services Provided

My Locksmith Express provides professional mobile locksmith services including:

All services are provided by licensed and insured technicians in North Carolina.

3. Service Areas

We provide mobile locksmith services in:

  • Cornelius, NC
  • Huntersville, NC
  • Davidson, NC
  • Mooresville, NC
  • Charlotte, NC
  • Surrounding Lake Norman areas

4. Customer Verification Requirements

For your security and legal compliance:

  • Valid ID Required: Photo identification must be provided for all services
  • Proof of Ownership: You must demonstrate legitimate ownership or authorized access
  • Property Rights: Services only provided to property owners or authorized individuals
  • Verification Process: We reserve the right to verify your identity and property rights

5. Service Completion & Customer Satisfaction

Service Standards

  • All work performed to professional locksmith industry standards
  • Services tested and verified functional before completion
  • Customer inspection and approval required before final payment

Customer Acknowledgment

By signing our service agreement, you confirm:

  • Locksmith service has been completed to your satisfaction
  • Work performed (including key cutting/programming) has been tested and verified
  • You have inspected the results and approve the service delivered
  • You have no claims, disputes, or issues with the service provided

6. Pricing & Transparency

Fair Pricing Policy

  • Upfront Estimates: Service costs explained before work begins
  • No Hidden Fees: Transparent pricing with no surprise charges
  • Emergency Rates: After-hours and emergency services may include additional fees
  • Travel Charges: May apply for locations outside standard service area

Payment Methods

  • Cash, credit cards, debit cards accepted
  • Payment processing fees may apply for credit card transactions

7. Liability & Insurance

Our Coverage

Limitation of Liability

  • Liability limited to the specific locksmith services performed
  • Not responsible for pre-existing lock or hardware issues
  • Not liable for consequential or indirect damages
  • Force majeure events (weather, traffic) may affect service timing

8. Dispute Resolution

Problem Resolution Process

  1. Immediate Contact: Report any concerns immediately during service
  2. Direct Resolution: We will work in good faith to address legitimate issues
  3. Documentation: Service receipts and agreements serve as primary documentation
  4. Legal Jurisdiction: North Carolina state law governs these terms

Important Legal Notice

These terms constitute a legally binding agreement. By requesting our services, you agree to resolve any disputes through:

  • Direct communication first
  • Mediation if necessary
  • North Carolina courts if legal action is required

9. Chargeback Prevention Notice

Credit Card Dispute Waiver

CRITICAL LEGAL PROVISION: By accepting our locksmith services, you explicitly agree that:

  • You will NOT initiate credit card chargebacks for completed services
  • You waive your right to dispute charges through your credit card company
  • Payment authorization is irrevocable once services are satisfactorily completed
  • This agreement serves as documented proof of your payment authorization

Legal Consequences

Initiating a chargeback for completed locksmith services may result in:

  • Legal action for breach of contract
  • Collection agency involvement
  • Additional fees and legal costs
  • Negative credit reporting

10. Emergency Services

24/7 Availability

  • Emergency lockout services available around the clock
  • Response time goals: 15-30 minutes when possible
  • Weather and traffic conditions may affect response times

Emergency Service Terms

11. Business Information

My Locksmith Express

  • Licensed North Carolina Locksmith
  • Fully Insured and Bonded
  • Phone: (336) 790-2233
  • Website: https://mylocksmithexpress.com/
  • Service Areas: Cornelius, Huntersville, Charlotte, NC and surrounding areas

12. Terms Updates

We reserve the right to update these terms periodically. Changes will be posted on our website with the effective date. Continued use of our services indicates acceptance of updated terms.

By requesting locksmith services from My Locksmith Express, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. This agreement is legally binding and enforceable under North Carolina law.

For questions about these terms, contact us at (336) 790-2233

Last Updated: July 7, 2025