Privacy Policy

1. Introduction

My Locksmith Express (website URL: https://mylocksmithexpress.com/) appreciates your business and trust. We are a North Carolina-based locksmith company serving Cornelius, Huntersville, and Charlotte areas. Please read this Privacy Policy to understand how we collect, use, and protect your personal information when using our services.

2. Data Collected

Data Storage Location

We are a US-based company operating web servers hosted in the United States. Our hosting providers adhere to industry-standard security practices and comply with applicable data protection regulations.

Contact Information

When you contact us for locksmith services, we collect:

Your name and contact information
Your location/address for service calls
Details about the locksmith services you require
Payment information for completed services

Website Data

If you use our website contact forms or request quotes online, we store:

Your name and email address
Phone number
Service location
Description of locksmith services needed
Any additional information you provide

Emergency Service Data

For emergency lockout services, we collect:

Your immediate contact information
Your current location
Details about your emergency situation
Verification information to ensure legitimate service requests

3. How We Use Your Data

We use your personal information for the following purposes:

Service Delivery: To provide professional locksmith services at your location
Communication: To contact you regarding your service requests and appointments
Safety & Security: To verify legitimate service requests and ensure customer safety
Business Operations: To manage scheduling, billing, and customer records
Service Improvement: To enhance our locksmith services and customer experience
Legal Compliance: To meet business licensing and insurance requirements

4. Data Sharing

We do not sell, rent, or share your personal information with third parties except in the following limited circumstances:

Service Partners

Payment Processors: To process payments for completed services
Insurance Companies: As required for liability coverage and claims
Licensing Authorities: As required by North Carolina locksmith licensing laws

Legal Requirements

We may disclose your information when required by law, such as:

Court orders or subpoenas
Law enforcement investigations
Regulatory compliance requirements

5. Data Security

We implement appropriate security measures to protect your personal information:

Secure Communication: Phone calls and in-person consultations for sensitive information
Limited Access: Only authorized personnel have access to customer records
Secure Storage: Customer information is stored securely and access is logged
Regular Updates: We regularly review and update our security practices

6. Data Retention

We retain your information only as long as necessary:

Active Services: During the provision of locksmith services
Business Records: For accounting and tax purposes (typically 7 years)
Legal Requirements: As required by North Carolina business regulations
Customer Request: We will delete your information upon written request, except where retention is legally required

7. Your Privacy Rights

You have the right to:

Access: Request information about what personal data we have collected
Correction: Request correction of inaccurate personal information
Deletion: Request deletion of your personal information (subject to legal requirements)
Opt-out: Unsubscribe from marketing communications
Portability: Request a copy of your personal information in a readable format

To exercise these rights, contact us at: [your contact information]

8. Cookies and Website Technology

Our website may use:

Essential Cookies: For basic website functionality and security
Analytics: To understand how visitors use our website (anonymized data)
Contact Forms: To process service requests and quote requests

You can disable cookies in your browser settings, though this may affect website functionality.

9. Third-Party Services

Our website may include:

Google Maps: For location services and directions
Social Media: Links to our social media profiles
Review Platforms: Links to customer review sites

These services have their own privacy policies and we are not responsible for their data practices.

10. Emergency Services Notice

For emergency lockout services, we may collect and process your information quickly to provide immediate assistance. This includes:

Location data to dispatch our nearest technician
Contact information for service coordination
Verification details to ensure legitimate service requests

11. Contact Information

For questions about this Privacy Policy or our data practices, contact:

My Locksmith Express

Phone: (366) 790-2233
Email: support@mylocksmithexpress.com

12. Policy Updates

We may update this Privacy Policy periodically. Changes will be posted on our website with the effective date. For significant changes, we will notify customers through our usual communication channels.

Last Updated: 07/07/2025

This privacy policy applies to all locksmith services provided by My Locksmith Express in North Carolina, including emergency lockouts, key duplication, lock installation, security consultations, and related services.