Frequently Asked Questions
Quick answers to common locksmith questions in Charlotte, NC and surrounding areas
🚨 24/7 Emergency Service Available
Locked out? Need immediate assistance? Call us now for fast, professional locksmith services throughout Charlotte and nearby cities.
We Serve These Areas
Charlotte
Huntersville
Matthews
Gastonia
Concord
Cornelius
Pineville
Mint Hill
🚨 Emergency Services
How quickly can you respond to emergency lockout calls in Charlotte?
We provide fast response times throughout Charlotte and nearby cities. Response times may vary depending on your location and current traffic conditions.
Do you provide 24/7 locksmith services?
Yes! We are available 24/7 year-round — including weekends and holidays with no additional charges for after-hours service.
What should I do if I’m locked out at night?
Stay safe and call us at (336) 790-2233. We’ll dispatch a mobile locksmith to your location immediately.
💰 Pricing & Payment
How does your pricing work?
At My Locksmith Express, we believe in clear and honest pricing. The cost of each service depends on the type of lock, the complexity of the job, and your location. Before we start any work, our technician will provide you with a detailed, upfront quote so you know exactly what to expect — no hidden fees or surprise charges.
What factors affect the price of locksmith services?
Several factors influence the final cost:
- Type of service (car lockout, residential rekey, commercial lock installation, etc.)
- Vehicle make and model for car key programming
- Security level of the lock or key system
- Time of service (daytime, nighttime, weekends, or holidays)
- Distance to your location within the Charlotte metro area
For a fast and accurate quote, call us directly at (336) 790-2233 and our mobile locksmith team will let you know the total cost before arriving.
What payment methods do you accept?
We accept cash, all major credit cards (Visa, MasterCard, American Express, Discover), and personal checks. Payment is due upon completion of services.
Do you provide free estimates?
Yes! You will always receive a written or verbal estimate before the work begins. We are committed to providing fair, competitive rates while delivering professional, licensed locksmith services you can trust. We provide free estimates over the phone and upfront pricing on-site before beginning any work. No hidden fees or surprises.
🚗 Automotive Locksmith Services
Can you unlock my car without damaging it?
Absolutely! We use professional-grade tools and techniques specifically designed to unlock vehicles without damaging paint, windows, or weather stripping. We guarantee no damage to your vehicle.
Can you make new car keys on-site?
Yes, our mobile units are equipped with key cutting and programming equipment for most vehicle makes and models. We can create new keys, transponder keys, and program key fobs on location.
Do you work on all car makes and models?
We work with virtually all vehicle makes and models, from classic cars to the latest luxury vehicles. Our technicians are trained on both traditional and modern electronic locking systems.
My key broke in the ignition. Can you help?
Yes! We specialize in broken key extraction from ignitions, door locks, and trunk locks. We can safely remove the broken key and create a replacement on-site.
🏠 Residential Locksmith Services
Can you rekey my locks instead of replacing them?
Yes! Rekeying is often more cost-effective than replacing locks. We can rekey your existing locks to work with new keys, which is perfect when moving into a new home or if you’ve lost your keys.
Do you install smart locks?
Absolutely! We install and program all major smart lock brands including Nest, August, Schlage, Kwikset, and Yale. We can also provide training on how to use your new smart lock system.
How long does lock installation take?
Most standard lock installations are completed efficiently. Smart lock installations may take longer depending on the complexity and any wiring requirements.
Can you make duplicate keys for high-security locks?
Yes, we can duplicate most high-security keys. However, some restricted keys require authorization from the original key holder or specific documentation for security purposes.
🏢 Commercial Locksmith Services
Do you provide master key systems for businesses?
Yes! We design and install master key systems that allow different levels of access for employees and management. This provides security while maintaining convenience for authorized personnel.
Can you service commercial safes?
Absolutely! We provide safe opening, combination changes, lock repairs, and safe installations for all types of commercial safes including fire safes, gun safes, and deposit safes.
Do you offer ongoing maintenance for commercial properties?
Yes, we offer commercial service agreements that include regular lock maintenance, priority emergency response, and discounted rates for businesses throughout Charlotte.
❓ General Questions
Are you licensed and insured?
Yes, My Locksmith Express is fully licensed, bonded, and insured in North Carolina. All our technicians undergo background checks and are trained professionals.
How do I know you’re legitimate?
We arrive in marked vehicles, wear professional uniforms, and carry proper identification. We also provide upfront pricing and can show our licensing and insurance documentation upon request.
We serve Charlotte and all surrounding areas including Huntersville, Cornelius, Davidson, Matthews, Mint Hill, Pineville, Ballantyne, University City, Steele Creek, Concord, Kannapolis, and Gastonia.
Didn’t Find Your Answer?
If you have a question that’s not covered here, don’t hesitate to call us! Our friendly staff is available 24/7 to answer any locksmith-related questions and provide immediate assistance.
Need Immediate Locksmith Service?
Don’t wait – our mobile locksmiths are ready to help you right now!
- ✅ 24/7 Emergency Service
- ✅ Fast Response Times
- ✅ Upfront Pricing – No Hidden Fees
- ✅ Licensed & Insured Technicians
Available 24/7 • Licensed & Insured • Satisfaction Guaranteed